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1 xbit Help Center — from account management to payments, all your answers in one place

We're here for any issue you run into. Choose a topic below or reach out to our support team directly.

Popular topics: Deposit Withdrawal Password Bonus
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Troubleshooting

Browse help by topic

Select your issue type to get the right information faster

Account & Registration

Opening a new account, verification & profile updates

12 articles

Deposits & Payments

Related to bKash, Nagad, Rocket & Bank Transfer

9 Articles

Withdrawal

Withdrawal methods, processing times & limits

8 articles

Bonuses & Promotions

Welcome bonus, free spins & cashback

7 Articles

Games & Betting

Related to slots, Live Casino & Sports Betting

10 articles

App & Technical

App download, login issues & device-related support

6 articles

Security & Privacy

Password, two-step verification & account security

5 Articles

Responsible Gaming

Limits, self-exclusion & support resources

4 articles
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Quick navigation
Account guide Payment Guide Bonus Guide General Questions Contact
Live support is online

Average wait time: 3 minutes

Step-by-Step Account Opening Guide

Opening a new account on 1 xbit only takes a few minutes

Before registering, confirm that you are 18 years of age or older. Each person is only permitted to create one account.

1
Go to the registration page

Click the "Register" button in the top menu. The registration form will open.

2
Enter your mobile number

Enter your Bangladeshi mobile number. Your OTP will be sent to this number, so make sure it's correct.

3
Verify OTP

Enter the 6-digit code sent to your mobile. The code usually arrives within 1 minute.

4
Set Password

Choose a strong password — at least 8 characters, combining uppercase and lowercase letters with numbers.

5
Complete Your Profile

Enter your name and date of birth accurately — this information will be verified when you make a withdrawal.

6
Account Complete

You're all set! Log in now, make a deposit, and start playing.

Deposit & Withdrawal Guide

All major payment methods in Bangladesh are supported on 1 xbit

Deposit Methods
  • BKash — minimum ৳100
  • Nagad — minimum BDT 100
  • Rocket — minimum BDT 200
  • Bank Transfer — minimum BDT 500
  • Crypto — USDT/BTC supported
Deposits are usually completed within 1–5 minutes
Withdrawal methods
  • BKash — minimum BDT 300
  • Nagad — minimum BDT 300
  • Rocket — minimum ৳500
  • Bank transfer — minimum ৳1,000
  • Crypto — USDT/BTC supported
Withdrawals are usually processed within 15–30 minutes

KYC verification must be completed before making a withdrawal. Simply upload a photo of your national ID or passport to get verified. Once verified, all future withdrawals will be processed faster automatically.

How to Use Your Bonus

How to claim and use your bonuses

Welcome Bonus

100% bonus on your first deposit, up to ৳5,000.

Reload Bonus

Up to 20% reload bonus on deposits every week.

Cashback

Get up to 10% cashback on your weekly losses.

All bonuses are subject to specific wagering requirements. Please read the Terms & Conditions page before claiming any bonus. Bonus funds cannot be withdrawn until the wagering requirements have been met.

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FAQs

Answers to the most frequently asked questions

Account-related

Click "Forgot Password" on the login page. Enter your registered mobile number and you'll receive an OTP. Use the OTP to set a new password. The whole process takes just 2–3 minutes.

Go to "Identity Verification" under Profile Settings. Upload photos of the front and back of your National ID, passport, or driving license. Verification is usually completed within 24 hours.

No, only one account can be created per mobile number. Attempting to create multiple accounts puts all of them at risk of suspension and your balance may be forfeited.

Yes, 1 xbit offers self-exclusion and temporary break options. Under "Responsible Gaming" in your profile settings, you can take a break ranging from 7 days to 6 months. For permanent account closure, please contact support.
Payments

Your balance usually updates within 1–5 minutes. Try refreshing the page and waiting a moment. If it still doesn't show after 15 minutes, contact us on live chat with your deposit reference number.

For KYC-verified accounts, withdrawals to bKash and Nagad typically arrive within 15–30 minutes. Your first withdrawal may take a little longer. Large withdrawals made after 11 PM may be processed the following morning.

1 xbit does not charge any deposit fees. However, bKash or Nagad may apply their own transfer charges as per their provider policies. There are no additional fees from 1 xbit on withdrawals either.

Contact us via live chat or email as soon as possible. Provide your transaction ID, amount, and the time it occurred. Reaching out within 24 hours gives you the best chance of a quick resolution.
Games & Betting

1 xbit has an automatic game resume feature. Once your connection is restored and you log back in, the game picks up right where you left off. For slots, if a bet was already placed, the result is saved on the server and will be reflected correctly.

Some bets can be cancelled before a match starts, but this doesn't apply to all events. Live bets generally cannot be cancelled once placed. Always review your bet slip carefully before confirming.

Live games require a stable internet connection — 4G or Wi-Fi gives you the best experience. If you run into issues, reload the page or try a different browser. If problems persist, contact support and share your device and network details for a faster resolution.
App & Technical

The 1 xbit app can be downloaded directly from our app page. On Android, download the APK file and install it — you'll need to enable "Install from unknown sources" in your phone's settings first. On iOS, open the website in Safari and add it to your home screen.

First, make sure your mobile number and password are correct and check that Caps Lock is off. If you still can't log in, close the app and reopen it. If that doesn't work, uninstall and reinstall the app. If the problem continues, contact support.

The app requires Android 6.0 or higher. If it doesn't run on an older phone, use the website through a browser — it offers the same experience. We recommend using the latest version of Chrome or Firefox.
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1 xbit Help Center — What makes it different?

When something goes wrong on an online gaming platform, what you need most is fast, clear help. Many platforms only offer support in English, which is a real barrier for most users in Bangladesh. The 1 xbit Help Center is built with Bangladeshi users in mind — all content, support, and guides are available in Bengali.

This isn't just a Q&A section — it provides step-by-step guides so even first-time users can follow along with ease. Every stage is clearly explained, from opening an account all the way through to your first withdrawal.

How to deposit via bKash – step by step

BKash is the most widely used mobile banking service in Bangladesh, so here's a detailed walkthrough for depositing at 1 xbit via bKash. First, log in to the website or app. Go to the Balance section and select "Deposit". Choose bKash as your payment method.

Enter the amount and send the payment to the designated bKash number. Once the payment is complete, enter the transaction ID in the form and submit. Your balance will be credited within 1–5 minutes. One important note — always send to the number provided by 1 xbit, and no other number.

Important security tips

1 xbit will never ask for your password or OTP via email or message. If anyone contacts you claiming to be from 1 xbit and asks for this information, it is a scam. Report it to our support team immediately. Keep two-factor authentication (2FA) enabled — it significantly improves your account security.

  • Never share your password with anyone
  • It's best to avoid logging in over public Wi-Fi
  • Always log out after using your account
  • If you log in from an unfamiliar device, change your password afterward
  • Report any suspicious activity to support immediately

Responsible Gaming — a dedicated section of the Help Center

1 xbit believes gaming should be fun, not a source of stress. That's why the Help Center includes dedicated Responsible Gaming resources. If you feel your gaming habits are becoming unhealthy, you can set your own limits directly from your profile settings — daily deposit limits, session time limits, and temporary break options are all available.

If a family member is concerned about someone's gaming habits, they're welcome to reach out to our support team — we're always ready to help. Remember, gaming is a form of entertainment, and keeping that in perspective makes all the difference.

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Contact us directly

If you can't find your answer, our support team is always here to help

Live Chat

Live Chat is your fastest option. Chat with us in Bengali and get a response in an average of 3 minutes.

Now online

Email Support

Email us for detailed issues. You can attach screenshots or supporting documents.

support@1xbit-bangla.com
Response within 24 hours

FAQ page

Answers to common questions are organized on our detailed FAQ page.

View FAQ

The 1 xbit support team will never ask for your password, OTP, or full card number. Any such request is a scam — report it to us immediately.

Still have questions?

Our Bengali support team is available 24/7. Or register now and get started right away.

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18+ only. Please play responsibly.

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