1 xbit FAQ — answered right here

You must be at least 18 years old to register on 1 xbit. A national ID or passport may be required as proof of age during account verification. Accounts belonging to minors will be permanently closed.

On the Login page Click the "Forgot Password?" link. Enter your registered email or mobile number and a reset link will be sent to you. Click the link to set a new password. The reset link is valid for 15 minutes.

No, each person is allowed only one account. Creating multiple accounts violates our terms and conditions and may result in the permanent suspension of all associated accounts. If multiple accounts are detected from the same device or IP address, action will be taken.

KYC verification is mandatory to comply with security and legal requirements. You must upload a photo of your national ID or passport before making a withdrawal. Verification is typically completed within 24–48 hours. Once KYC is done, your withdrawal limit increases and your account security is strengthened.

You can request to deactivate or close your account at any time by contacting our support team. Make sure to withdraw any remaining balance before closing your account. Permanently deleted accounts cannot be recovered.

To change your email or mobile number, contact our support team. Changing your registered name requires identity documents. Date of birth and nationality changes are restricted and only possible in special circumstances.

First, make sure Caps Lock is off and try your password again. Clear your browser's cache and cookies. After 5 incorrect attempts, your account is temporarily locked — wait 30 minutes and try again. If the problem persists, Help Center Contact us.

Log in and go to "Wallet" or "Deposit". Select your preferred payment method, enter the amount, and follow the instructions. For bKash and Nagad, your balance is usually updated within 5–10 minutes.

The minimum deposit is ৳500 and the minimum withdrawal is ৳1,000. Maximum single deposit and withdrawal limits depend on your payment method and account verification level. Verified KYC accounts have higher withdrawal limits.

bKash and Nagad withdrawals are typically processed within 1–6 hours. Bank transfers may take 1–3 business days. Your first withdrawal may take slightly longer if KYC verification is pending. Requests submitted between midnight and 6 AM will be processed the following morning.

1 xbit supports bKash, Nagad, Rocket, bank transfer, and online banking. Mobile banking is the fastest option and the most popular among Bangladeshi users. New payment methods are added regularly.

Wait 30 minutes first. If the issue persists, have your bKash/Nagad transaction reference number ready and Help Center Contact us with screenshots and the date/time of the transaction for a faster resolution. No deposit is ever lost — any discrepancy will be adjusted after investigation.

1 xbit generally does not charge fees for deposits. Standard payment gateway fees may apply for withdrawals. Be sure to also account for any charges from your mobile banking provider.

Common reasons for withdrawal rejection include incomplete KYC verification, unmet bonus wagering requirements, or suspicious activity detected on the account. Contact support for details and submit any required documents.

We currently support BDT-based payment methods for users in Bangladesh. Cryptocurrency payment options may be introduced in the future. For the latest updates, Help Center View.

Betting page Go to the Sports section and select the match you want from your preferred sport or event. Check the odds, set your stake, and confirm your bet. With live betting, you can also place bets while the match is in progress.

1 xbit offers betting on cricket, football, tennis, badminton, kabaddi, hockey, and more. Live betting is available for popular tournaments including IPL, the World Cup, and BPL. Match Odds page View the latest events.

Once a bet is confirmed, it generally cannot be cancelled. However, if the "Cash Out" feature is available, you can close your bet before the match ends and collect a partial return. If a match is cancelled or postponed, your stake will be refunded automatically.

On the Lottery page Choose your preferred lottery and purchase a ticket. The draw takes place at a scheduled time and results are instantly reflected in your account. Winnings are added directly to your wallet. New lottery rounds run every day.

On the Games page and choose your preferred game. For slots, set your bet amount and spin. In Live Casino, you can play in real time with a live dealer. Each game's rules are available under the "Help" option within the game.

Yes, odds in live betting update in real time based on how the match is progressing. Goals, wickets, and other key events trigger immediate odds changes. Your bet is settled at the odds displayed at the moment you confirm it. Match Odds See the latest information on the page.

Winnings are credited to your wallet as soon as the match or game ends. Wins from live slots and instant games are credited immediately. You can use your winnings to place more bets or withdraw them.

The minimum bet is generally ৳10, and maximum bet limits vary by event and market. Sports Betting limits are higher, while the maximum bet per spin in slots varies by game. Full details are shown alongside each event.

Registration Complete the process and if your first deposit exceeds the specified amount, the bonus will be added automatically. Bonus amounts and terms are updated regularly, so check the promotions page for the latest offers.

Bonus funds cannot be withdrawn directly. You must first meet the specified wagering requirements — for example, betting the bonus amount 5–10 times before a withdrawal is allowed. Each bonus has its own terms, so read the conditions carefully before accepting any offer.

After receiving free spins, go to the specified slot game and they will be applied automatically. Free spins are typically valid for 7 days. Any unused spins expire after that. Winnings from free spins are also subject to wagering requirements.

Yes — share your referral link through 1 xbit's referral program. When a friend registers and makes their first deposit, you'll receive a referral bonus. Check the "Referral" section in your account for bonus amounts and terms.

You earn loyalty points with every bet and game you play. Accumulate enough points to advance to a higher VIP tier. Higher VIP tiers unlock bigger bonuses, faster withdrawals, and a dedicated account manager.

Active members are automatically eligible for the cashback offer each week. A percentage of your total net loss for the week is added to your wallet every Monday morning. The cashback rate depends on your VIP tier and weekly activity.

1 xbit uses 128-bit SSL encryption. Your password is securely stored using bcrypt hashing. If a suspicious login is detected, your account is automatically locked and you are alerted via SMS/email.

Go to Account Settings, select "Security," and enable "Two-Factor Authentication." An OTP will be sent to your registered mobile number each time you log in. Keeping this enabled significantly improves your account security.

Your personal information is never sold or shared with unauthorized third parties. Details are only disclosed when required by law. To learn more, Privacy Policy Read it here.

Instantly Help Center Contact us. Our support team will promptly lock your account and launch an investigation. Once your identity is verified, we will help you recover your account and set a new password.

Yes, we use cookies to improve site functionality and personalize your experience. Session cookies keep you logged in. You can manage cookie preferences through your browser settings.

In your account settings, you'll find options for daily/weekly deposit limits, session time limits, and self-exclusion. Responsible Gaming The page has detailed guidelines and support information. If problematic gaming behaviour is detected, we may also reach out to you directly.

On the App page Download the Android or iOS version from our site. Do not download from third-party sites — this poses a security risk. On Android, you may need to enable "Install from unknown sources" before installing.

First, fully close the app and reopen it. If that doesn't work, clear the app cache (Settings > Apps > 1xbit > Clear Cache). Make sure you have the latest version installed. If the issue persists, uninstall and reinstall the app.

Yes, a separate version is available for iOS users. On the App page An iOS download link is available. Requires iOS 13 or above. The site also runs fully in the iPhone browser.

You'll receive in-app notifications whenever a new update is available. App page Download and install the latest version from the app page. You can install the new version without uninstalling the old one — your data stays safe.

Check your internet connection. Clear your browser cache. If you're on mobile data, move to an area with better signal. If the problem keeps occurring, Help Center let us know.

Go to your phone's Settings > Notifications > 1xbit to turn notifications on or off. You can also manage notification preferences from within the app under "Settings." We recommend keeping notifications enabled so you don't miss new offers and match reminders.